1. Ticket Purchases: All ticket sales are final and non-refundable. In case of technical issues during purchase, please contact us immediately at funpalacegamezone@gmail.com.
2. Service Issues: If you encounter any issues with our games or services, please report them to our staff on-site. We will assess the situation and, if deemed appropriate, offer compensation in the form of game credits or other means, at our discretion.
3. Merchandise Purchases: Merchandise purchased at PNAPS Megafun Palace can be returned or exchanged within 7 days of purchase. Items must be in their original packaging and condition, along with the receipt. Returns are accepted for manufacturing defects only. Refunds will be processed via the original payment method within 10 business days.
4. Special Events: Bookings for special events or parties are subject to specific terms and conditions outlined at the time of booking. Refunds for these events are only provided if the event is canceled by PNAPS Megafun Palace Pvt. Ltd. due to unforeseen circumstances.
5. Cancellation Policy: In case of cancellations by PNAPS Megafun Palace Pvt. Ltd. due to unforeseen events, customers will receive a full refund or the option to reschedule.
6. Contact Information: For any refund or return inquiries, please contact our customer service team at funpalacegamezone@gmail.com or visit our location.
